This website has been started because CEO Jeff Mezger and other executives at KB Home, have chosen to ignore us and our many requests they "buy back" this home.
DECEMBER 28TH 2008
Further to the never ending saga and your continuing work,
on the badly creaking upstairs floors, in this badly constructed new KB Home.
Your workmen have been at my house on six different days to try and fix the problems, but there are still loud cracking noises at times when I walk across the floors and sometimes loud cracks happen when no one is upstairs.
My house has been in utter chaos again for the last few weeks, AGAIN. I have had to continually move all of my things from the closet, master bedroom and bathroom, the loft room and now another bedroom. I could have totally moved house three times with this much work.
For the fourth or fifth time you ripped up the carpeting in the master bedroom on the 19th December. The seams of the carpet in the bedroom and closet doorway are now clearly visible, tatty and nails hammered in to hold the carpet in place can be seen. The carpets’ have been ripped up and traipsed over by so many workmen it is like an old worn out carpet. The carpeting needs to be replaced, but not until the floors are properly constructed.
There was a gap under the skirting board between the master bedroom and the loft so shims were put underneath to try and stop the creaking.
The bathroom flooring was ripped up and the toilet was broken in half by your workmen during the process. This could have happened because the toilet has been taken out three times before and the screws are stripped. (Once because the toilet had leaked down into the living room ceiling and twice because the cistern had been installed so close to the wall it clunked every time someone sat on the toilet). Today they found BLACK MOLD, presumably because of the earlier leak.
Electrical wires are installed underneath the bathtub, which your customer service manager described as “unusual”. I am now scared to use the bath for fear I will be electrocuted.
I have photographs of the mold and electrical wiring, which I have attached (posted shortly) . I will also copy to the mold inspector you hired recently, who determined in a report he sent us, that there are “no abnormal levels of mold in this house.” Perhaps he can explain this oversight? Given all the moisture from the many leaks in this house and my subsequent health issues with my lungs, I am not surprised at all that the mold was discovered. Any BLACK MOLD is totally unacceptable to me.
Further to your PDF about plumbing through beams “specifications”, sent in response to my complaint on advise of professionals. I have photographs (attached) of the hole cut through the beam to accommodate bathroom-plumbing pipes, running under the master bedroom. You may not think the beam is compromised, but given all the negligent construction issues with this house, I believe the professionals I have consulted who advised that it is and I do not trust your word. I think other KB Home owners will share my concerns.
At 7pm on Friday the 19th December, your customer service manager Ben returned to the house when the work was finally completed for the day. We went into the bathroom and I asked “why when replacing the broken toilet with a new one, they had not matched it with the same color as the cistern and the seat?” It is clearly a different color. We discussed the fact that the bathroom floor still squeaks badly and it is clearly the bathtub that is the problem and Ben said it needs to come out.
As explained to Ben at this time, I now had to spend the weekend ahead putting
my things back in place and clearing up yet again. I had nosebleeds again that
night because of the dust and the toxic glue. Thanks for ruining my Christmas.!
The last eighteen months to two years have been utter disruption and chaos
with the house falling apart everywhere and I have had ENOUGH. I am exhausted
and physically ill because of this house and the bad construction.
I told Ben that none of the workmen or woman that came to the house throughout all the repairs and re-construction speak any English at all. I asked how they could possibly have qualified for their profession and Ben agreed it would be hard for them to read a blue print. I told Ben to go and spend the holiday with his family, as you are all on vacation and nothing would happen for the next two weeks, but come the first week of January, I informed him I WILL make my new home disaster story public and seek legal assistance to take action against KB Home. I expect full restitution now.
I have given you an exhaustive list of the never-ending problems with the house and asked you to buy it back several times and you have chosen to ignore me. You have chosen instead to continue the disruption and major inconvenience to me, even when I told you it has impacted my health seriously. You have chosen to throw good money after bad, trying to re-construct this house properly, but you know it will never be right. Wherever you try and fix it, the problems manifest somewhere else.
Clearly there is a reason for the water under the back of the house, the cracks along the bricks on both sides and why the upstairs doors did not fit and the floors still don’t.
With all the major leaks we had, it is no wonder there is mold in this house and if one window was never properly sealed, how can you prove to me any of the others are without tearing the bricks out around them too?
If this house was an exception to your general standards, you would have taken care of business with me a long time ago. I can only assume from your behavior that you think this construction is standard. I wonder how many of your homes have electrical wires under the bathtubs and black mold there too. I am sure other KB Home owners’ will be disturbed by my report. No wonder the construction industry is in such a mess, if this is the standard of construction new homebuyers can expect we are in big trouble.
Please link to our site.
In Texas, you need a state license to cut someone's hair or do their nails, but you don't need a license to build or remodel a home! ~dfwinspector
Only specialty contractors, including HVAC, fire sprinkler systems, plumbing, electricians and well drilling/pump installation specialists, need to be licensed in Texas. Home builders are not licensed, but are required to register with the state.
Links
KB Home is leaving Indianapolis market
Texas Residential Construction Commission KB Home registration search Search for KB Home and KB Homes. KB Home Lone Star, Inc. and K B Home Lone Star, L.P. both of San Antonio Texas.
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